At the heart of every good company is a dedicated service staff. You'll find that our team is passionate about maximizing the potential of your moisture control equipment.  We believe that customers should have a choice for the type of service that best fits their gin. There are several options described below and additional links on the right. I'm sure one of them will suit your gin's needs.

Service Orders/Calls
Service calls are available during the the ginning season and on scheduled trips during the off-season. Off-season requests are called Service Orders and can be made via e-mail or phone. During the ginning season, our representatives are usually spread out across the entire Cotton Belt, so contact us to have someone stop by your gin.

Authorized Resellers
We use some very talented guys for both sales and service work that are not under direct employment by our company. In addition to new equipment and parts sales, Authorized Resellers are trained to service and offer technical support on Samuel Jackson products. Because they are not direct employees, Resellers can also use their knowledge of cotton conditioning equipment to service non-Sam Jackson gear, as well. You can contact contact them directly through the information on the right.
   
Phone Support
With our company headquartered in Lubbock, Texas, many gins just give us a call when they have questions or problems. Our equipment is designed for easy troubleshooting with error and alarm diagnostics on models dating back almost two decades. Remembering the error information from the product you are calling about will be helpful to the Sam Jackson representative fielding your call.     

Internet - Technical Resources and the Sam Jackson Cinema
The Technical Resources and the Cinema webpages offer lots of information on Sam Jackson equipment. The Technical Resources page has service manuals, wiring diagrams, and other technical information on products dating all the way back to 1968! The Cinema gives you access to the most in-depth collection of cotton conditioning videos available anywhere. Many of these vides are aimed at the operation, maintenance, and service of Sam Jackson products.